Customer Service Team Lead

Our client is a leading comparison platform combining the stability of a market leader with the agility of a fast-growing startup. Working in agile teams with flat hierarchies, the company focuses on fast decision-making, data-driven innovation, and the use of cutting-edge technologies, including modern AI solutions, to create real value for customers.

If you are passionate about sales, enjoy working with people, and are motivated to lead and develop a high-performing team, this is an excellent opportunity. You will join a dynamic environment that offers both security and creative freedom, along with strong professional growth prospects.

• Type of contract: Full-time, permanent, on-site (one day of home office possibility per week)
• Location: Augsburg, Germany
  
• Department: Finance

Main Tasks

• Team Leadership & Development: Lead a sales-driven team and support both their professional and personal growth through coaching and feedback
  
• Onboarding: Design and implement structured onboarding and training programs
  
• Performance Analysis: Conduct regular evaluations, identify strengths and areas for improvement, and create targeted development plans
  
• Customer Interaction: Actively participate in daily operations, including inbound and outbound customer consultations (no cold calling)
  
• Recruitment: Conduct interviews and contribute to team expansion
  
• Process Optimization: Continuously improve workflows and implement new ideas
  

Requirements

• Sales Expertise: Several years of experience in sales, ideally within financial services, telephone sales, or banking
  
• Leadership Skills: Initial proven experience in leading teams (both technically and disciplinarily)
  
• People Skills: Strong ability to motivate and inspire, with excellent communication and interpersonal skills
  
• Entrepreneurial Mindset: Hands-on approach with a strong sense of ownership and innovation
  
• Analytical Thinking: Strong problem-solving skills and a solid understanding of processes
  

Benefits

• Career Growth: Attractive compensation package with excellent advancement opportunities
  
• Learning & Development: Comprehensive training programs and personalized coaching
  
• Work-Life Balance: Flexible working hours, remote work options, and up to 10 days of unpaid leave
  
• Work Environment: Open, informal culture with team events, regular updates, and direct access to management
  
• Food & Beverages: Daily complimentary meals (breakfast or lunch), fresh fruit, and a wide selection of drinks
  
• Modern Workplace: High-quality equipment and tools, including noise-cancelling headsets
  
• Additional Benefits: Product vouchers, fitness subsidies, and a company pension contribution
  
• Mobility Support: Discounted public transport for commuting